**Last Updated: August 29, 2026**
Welcome to **[Platform Name]**. These Terms and Conditions (“Terms”) govern your access to and use of our website, mobile applications, booking services, and related services (collectively, the “Platform”).
By creating an account, making a booking, listing or managing a venue, or otherwise using the Platform, you agree to these Terms. If you do not agree, you must not use the Platform.
1. About the Platform
[Platform Name] provides a digital platform that allows users to discover, reserve, and pay for pickleball courts and other sports or recreational facilities offered by participating venues.
The Platform may also provide features such as:
Court and facility reservations
Open play and event registrations
Equipment rentals and add-ons
Online and in-person payments
QR codes or digital check-in
Memberships and packages
Messaging between users and venues
Promotions and discount codes
Venue management tools
Reviews, ratings, and other community features
Unless expressly stated otherwise, [Platform Name] acts as a technology platform connecting users with independent venue operators. The individual venue remains responsible for operating its facility and delivering the booked service.
2. Eligibility
You must be legally capable of entering into a binding agreement to use the Platform.
Users below the age of majority may only use the Platform with the permission and supervision of a parent or legal guardian.
By using the Platform, you confirm that the information you provide is accurate, complete, and current.
3. User Accounts
Certain Platform features require an account.
You are responsible for:
Maintaining accurate account information
Keeping your password, passkey, authentication method, and login credentials secure
Maintaining control of your registered email address and mobile number
All activity performed through your account
Immediately notifying us if you believe your account has been compromised
You must not create accounts using false identities, impersonate another person, or allow another person to use your account in a manner that violates these Terms.
We may require email verification, mobile verification, two-factor authentication, identity verification, or other security measures.
4. Profile Information
We may require certain information before allowing you to complete a booking, including your:
First name
Last name
Email address
Mobile number
Date of birth, where appropriate
Profile photograph, where appropriate
Emergency or other information where required by a venue or applicable law
You are responsible for keeping this information accurate and up to date.
5. Venue Information
Venue listings may contain information regarding:
Location
Operating hours
Court availability
Court type
Pricing
Amenities
Facility rules
Equipment rentals
Memberships
Cancellation rules
Sports supported
Accessibility
Photos and descriptions
Venue operators are responsible for maintaining accurate venue information.
Although we may review or verify venue information, we do not guarantee that every listing will always be complete, accurate, or current.
6. Bookings
A booking is considered confirmed only when the Platform displays a confirmed booking status or sends you confirmation through the Platform, email, SMS, or another approved communication channel.
Availability displayed on the Platform may change until a booking is successfully confirmed.
A booking may include one or more:
Courts
Facilities
Dates
Time slots
Rentals
Add-ons
Participants
Activities
Users are responsible for reviewing all booking details before completing the reservation.
7. Temporary Booking Holds
To reduce conflicting or duplicate reservations, the Platform may temporarily hold a selected court or time slot while payment is being completed.
A temporary hold does not guarantee a confirmed booking.
If payment is not completed within the allotted period, the reservation may automatically expire and the selected availability may be released to other users.
8. Pricing
Prices are displayed before checkout whenever reasonably possible.
Charges may include:
Court rental fees
Facility fees
Equipment rental
Coaching or instructor fees
Membership fees
Event fees
Add-ons
Taxes
Service fees
Payment processing fees
Other venue-specific charges
The total amount payable will normally be shown before you complete payment.
Prices and availability may change before a booking is confirmed.
9. Payments
Payments may be processed through third-party payment providers, including providers such as PayMongo or other payment processors selected by the Platform or venue.
Available payment methods may include:
QR payments
Credit or debit cards
Electronic wallets
Bank transfers
Cash or venue-based payments
Other payment methods made available through the Platform
By submitting payment information, you authorize the relevant payment processor to charge the applicable amount.
We generally do not directly store complete payment card credentials when transactions are processed by third-party payment providers.
Payment processing is also subject to the payment provider’s own terms and policies.
10. Failed or Pending Payments
A booking may remain unpaid, pending, temporarily reserved, cancelled, or automatically released if:
Payment fails
Payment confirmation is delayed
The payment provider rejects the transaction
The payment session expires
Fraud or security checks require additional review
A payment attempt does not by itself guarantee a confirmed booking.
11. Cancellations and Refunds
Cancellation and refund rules may vary by venue, booking type, membership, event, or promotion.
The applicable cancellation policy should be displayed before or during the booking process where reasonably possible.
Depending on the applicable policy:
Some bookings may be fully refundable
Some bookings may be partially refundable
Some bookings may be non-refundable
Late cancellations may result in fees
No-shows may not be eligible for refunds
Processing or service fees may be non-refundable
Refund processing times may depend on the payment provider
If a venue cancels a confirmed booking, the user may be entitled to a refund, credit, rescheduling option, or another remedy depending on the circumstances.
12. Rescheduling
Venues may allow users to reschedule bookings subject to:
Availability
Advance notice requirements
Pricing differences
Venue policies
Booking restrictions
Any additional amount caused by a change may be charged before the rescheduled booking is confirmed.
13. No-Shows
A user who does not attend a booking without properly cancelling may lose the amount paid and may be subject to venue-specific restrictions or penalties.
Repeated abuse, excessive no-shows, or booking manipulation may result in account restrictions.
14. Venue Rules
Users must comply with the rules of the venue they attend.
These rules may include requirements concerning:
Proper footwear
Sports equipment
Clothing
Court etiquette
Food and beverages
Smoking
Alcohol
Guests and spectators
Children and minors
Pets
Safety procedures
Maximum player capacity
Arrival and check-in times
A venue may refuse entry or terminate participation where a user violates its reasonable rules or presents a safety risk.
15. QR Codes and Check-In
Bookings may include a QR code, digital pass, booking number, or other verification method.
Users must not duplicate, sell, manipulate, falsify, or improperly transfer check-in credentials.
Venues may require users to provide identification or booking information before granting access.
16. Rentals and Add-Ons
Users may be able to reserve equipment, apparel, paddles, balls, lockers, coaching, refreshments, or other add-ons.
Additional terms, security deposits, replacement fees, or damage charges may apply.
Users are responsible for returning rented equipment in the condition required by the venue, except for reasonable wear and tear.
17. Open Play, Events, Leagues, and Tournaments
The Platform may allow registration for open play sessions, clinics, leagues, tournaments, and other activities.
Participation may be subject to:
Skill requirements
Age requirements
Participant limits
Separate fees
Venue rules
Event-specific cancellation policies
Waivers or releases
Event organizers and venues remain responsible for running their respective activities.
18. Player Skill Levels and Matchmaking
Where the Platform provides skill ratings, matchmaking, player levels, or recommendations, such information is intended as a convenience.
We do not guarantee that every player, match, or event will perfectly correspond with a stated skill level.
19. Health and Physical Activity
Pickleball and other sports involve physical activity and may involve risk of injury.
By participating, you acknowledge that physical activity may involve risks including falls, collisions, strains, sprains, fractures, or other injuries.
You are responsible for determining whether you are physically able to participate.
Users should seek appropriate professional medical advice where they have concerns regarding their ability to safely participate in sporting activity.
20. Assumption of Risk
To the extent permitted by applicable law, you voluntarily assume the ordinary and inherent risks associated with participating in sporting and recreational activities.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
21. Damage to Property
Users may be held responsible for intentional, reckless, or negligent damage they cause to venue property or rented equipment.
Venues may charge reasonable repair or replacement costs where permitted by law and supported by appropriate evidence.
22. Conduct
You must not use the Platform or participating venues to:
Harass, threaten, abuse, or discriminate against another person
Engage in violent or dangerous conduct
Commit fraud
Manipulate bookings
Make fraudulent payment claims
Scrape or harvest user information without authorization
Introduce malware or malicious code
Attempt unauthorized access to accounts or systems
Circumvent security features
Abuse promotions or referral programs
Make knowingly false reports or reviews
Violate applicable laws
23. Messaging
The Platform may provide messaging between users, venue personnel, staff, coaches, organizers, or support personnel.
Users must not use messaging features for:
Spam
Harassment
Fraud
Illegal activity
Malicious links
Unauthorized advertising
Distribution of harmful or inappropriate content
We may investigate reported messages where reasonably necessary for safety, security, legal compliance, or enforcement of these Terms.
24. Reviews and User Content
Users may be permitted to submit reviews, photographs, comments, profile information, or other content.
You retain ownership of content you create, but grant [Platform Name] a non-exclusive, worldwide, royalty-free license to host, display, reproduce, and use that content as reasonably necessary to operate and promote the Platform.
You must have the right to upload any content you submit.
We may remove content that violates these Terms, applicable law, or our community standards.
25. Promotions and Discount Codes
Promotions, credits, vouchers, referral codes, discounts, and special offers may be subject to additional conditions.
Unless otherwise stated:
Promotions have no cash value
Promotions may expire
Promotions may be limited to specific users or venues
Promotions cannot be duplicated or fraudulently transferred
Promotions may not be combined
Abuse may result in cancellation of promotional benefits
26. Memberships and Packages
Venues may offer memberships, subscriptions, prepaid credits, passes, or booking packages.
Additional terms regarding billing, renewal, cancellation, expiration, and usage limits may apply.
Where recurring billing is used, the applicable recurring payment terms should be disclosed before enrollment.
27. Venue Operators
Venue operators using the Platform are responsible for:
Providing accurate venue information
Honoring confirmed bookings
Maintaining safe and lawful premises
Setting lawful prices and policies
Managing their employees and staff
Managing taxes and business registrations
Handling venue-specific customer service matters
Maintaining permits, licenses, and insurance where required
We may suspend, flag, restrict, or remove venues that violate Platform requirements or applicable law.
28. Platform Administration
The Platform operator may maintain administrative controls for security, fraud prevention, customer support, and Platform management.
These controls may include the ability to:
Suspend users
Suspend venue operators
Disable venue listings
Flag venues for review
Review transactions
Review booking history
Manage payment configurations
Investigate disputes
Restrict suspicious activity
Administrative access will be used in accordance with our Privacy Policy and applicable law.
29. Fraud and Security
We may use automated or manual systems to detect suspicious activity.
This may include reviewing:
Multiple failed payment attempts
Unusual booking behavior
Account takeover indicators
Duplicate accounts
Promotional abuse
Chargeback patterns
Suspicious login activity
We may temporarily restrict accounts or transactions while reviewing potentially fraudulent activity.
30. Account Suspension or Termination
We may suspend or terminate access where reasonably necessary if:
You materially violate these Terms
Fraud or abuse is suspected
Required by law
Necessary to protect users, venues, or the Platform
You repeatedly fail to pay amounts owed
Your behavior creates a significant safety or security risk
Where appropriate, we may provide notice or an opportunity to appeal.
31. Account Deactivation
Users may request to deactivate or delete their account through available account controls or by contacting us.
Certain information may still be retained when required for:
Legal obligations
Financial records
Fraud prevention
Dispute resolution
Enforcement of agreements
Legitimate business records
See our Privacy Policy for additional information.
32. Third-Party Services
The Platform may integrate services provided by third parties such as:
Payment processors
Mapping providers
SMS providers
Email providers
Analytics providers
Identity verification services
Cloud hosting providers
We are not responsible for third-party services outside our reasonable control.
Your use of third-party services may also be governed by their own terms.
33. Platform Availability
We aim to provide reliable access to the Platform, but we do not guarantee uninterrupted availability.
Access may be interrupted because of:
Maintenance
Software updates
Network problems
Cybersecurity incidents
Cloud infrastructure issues
Third-party outages
Events beyond our reasonable control
We may modify, suspend, or discontinue features where reasonably necessary.
34. Intellectual Property
The Platform, including its software, branding, interface, graphics, logos, designs, and original content, is owned by or licensed to [Company Name].
You may not reproduce, distribute, reverse engineer, modify, sell, or commercially exploit Platform materials except where expressly authorized or permitted by law.
35. Disclaimer
To the extent permitted by law, the Platform is provided on an “as available” basis.
We do not guarantee:
Continuous availability
That every venue listing will be error-free
That every venue will meet every user's expectations
That matches or open-play participants will have identical skill levels
That third-party services will remain continuously available
Nothing in these Terms limits any mandatory rights available to consumers under applicable law.
36. Limitation of Liability
To the maximum extent permitted by applicable law, [Company Name] will not be responsible for indirect, incidental, consequential, exemplary, or special losses arising from use of the Platform.
Where the Platform merely facilitates a transaction between a user and an independent venue, the venue is generally responsible for the physical facility and services it provides.
Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.
37. Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the Platform, violation of these Terms, or infringement of another person's rights.
38. Changes to These Terms
We may update these Terms from time to time.
Material changes may be communicated through the Platform, email, or another reasonable method.
The updated Terms will identify their effective or last-updated date.
Continued use of the Platform after the effective date of updated Terms constitutes acceptance to the extent permitted by law.
39. Governing Law
These Terms are governed by the laws of the **Republic of the Philippines**, unless another jurisdiction is legally required based on the particular transaction or user.
Any dispute will be handled by the appropriate courts or dispute-resolution process having lawful jurisdiction.
40. Contact Us
For questions concerning these Terms, contact:
**[Company Name]** **[Business Address]** **Email:** [Support Email] **Phone:** [Support Number] **Website:** [Website URL]